A fast-paced environment filled with good food, good people, and… tons of spreadsheets?
As a restaurateur, you know that analysing your performance data is a key factor to optimise your business, increase sales and decrease mistakes, but it shouldn’t feel like a full-time job. We’re here to help with that. This week, we’re launching our new Reports dashboard that will automatically be available to every Otter customer. This tool connects to all of your delivery apps to let you see a single, clear, actionable performance report. You will be able to see sales by the hour, check lost revenue from missed orders & order errors, and export all your performance data into a single spreadsheet.
Otter partner, Hooters, noticed that they were missing out on $1m of delivery revenue due to missed orders and order errors. Marc Butler, the SVP Strategic Planning & Off Premise at Hooters, knew he needed a solution, but he wasn’t sure where to look. Otter approached Marc, and the franchise began using our Reports tool. Since using this dashboard, order issues decreased by 16.3%, the cost of order issues decreased by 28.1%, cancelled and missed orders decreased by 12.4%, and the cost of cancelled and missed orders decreased by 22% – resulting in an impressive $17k cost savings per month.
Let’s jump into how you can also leverage our new Reports tool to increase sales today.
Our new, revamped Reports solution includes more in-depth filtering, dynamic graphs, and a robust insights section that is compatible with all web and mobile browsers. Here is what you should expect from the update and how you can benefit from our new Reports features.
The same reports you know & love along with a new lost sales report will live under the new “Reporting” section in Business Manager. This section includes store performance, orders reporting, menu items reporting, lost sales analysis, and availability reports.
Every restaurant is different, which is why our reports are customisable according to your needs. With the new universal data and graph filters, you will be able to quickly identify what you need.
Each graph within the new Reports dashboard adapts based on two factors: linear vs cumulative and day vs hour. The filters are accessible on the top-right of each graph when you open the report.
All the data will now be available for download via the export function in CSV and XLSX formats. You can export data in the table by clicking “Export” from the graph view or the blue download arrow from the table view.
The great news is your restaurant already has access to Otter’s new Reports feature—you can find it in the “Reporting” tab within your Business Manager. The team at Otter is constantly building innovative tools to help you stay ahead of your competitors, and we’re thrilled to be able to offer them to you. Stop missing out on money through missed orders, today.
OUR REPORTS SOLUTION LETS YOU:
“The beauty of this software service model is you get this great tool that you didn’t pay to develop from scratch at a low cost. With our monthly revenue from refunds it nets out to be very cost-effective for us and we’re seeing a great ROI.” -Marc Butler, SVP, Strategic Planning & Off Premise, Hooters