Top 10 Otter features for small restaurants and independent restaurants

Otter offers restaurant management and optimisation solutions for restaurants of all sizes and types. Our delivery tech solutions every type of restaurant: from mom & pop restaurants, to small, independent restaurants, to midsize restaurant groups, to national chains. We work with restaurants across all types: from casual dining to family style, fine dining to fast casual to fast food. And while we offer a solution for every type of restaurant, not every type of restaurant requires the same solution. Today, we are going to focus on which features within Otter’s product suite can help small restaurants and independent restaurants succeed in food delivery.

Beloved small restaurants and independent restaurants choose Otter to support their food delivery business

We work with small restaurants and independent restaurants across the globe including Floridino’s Pizza & Pasta, Brazilian Bowl, B-Unos and many others. We often hear a few of the same needs from small restaurants and independent restaurants. Small restaurants and independent restaurants are looking for a way to simplify their business. With fewer staff members, having a means of consolidating all of the delivery orders from Deliveroo, Uber Eats and others is critical. Having a way to then look at performance data that’s not overly complicated or time consuming is another key focus for small restaurants and independent restaurants. On the other hand, we work with plenty of small restaurants and independent restaurants who need advice on how to break into the delivery space and increase their sales in spite of commissions. When the team at Otter begins working with a small restaurant or an independent restaurant, we take the time to understand their business needs: what’s working and what isn’t, where they want to increase efficiency and where they want to grow. From there, we create a solution that’s designed to deliver on exactly their key focus areas.

How Otter helps small restaurants and independent restaurants increase sales, orders and efficiency 

We offer two solutions to help restaurants succeed in delivery. Each of these solutions offers features that are simple yet state-of-the-art features that will help any restaurant: small, independent or other, succeed in delivery. However, there are some Otter features that small restaurants and independent restaurants say helped them become more successful.   

Otter provides small restaurants and independent restaurants with delivery order & platform consolidation, partnership, and holistic easy-to-navigate performance data + trends

Otter helps small restaurants and independent restaurants increase efficiency, save time and decrease stress by consolidating all your orders into one place. Tablet chaos is, well, chaos, for all types of restaurants, but particularly for small restaurants & independent restaurants who have smaller teams. Say goodbye to tablet chaos with all your orders, platforms, and locations in one tablet. Many of our small restaurant and independent restaurant clients haven’t experimented with delivery just yet. When this is the case, we provide support and partnership to create a delivery strategy that will deliver on exactly your restaurant’s needs. For small and independent restaurants who are signed up for multiple delivery platforms and seeing all those orders in one place, Otter provides the ability to view performance data across all delivery platforms in a user-friendly dashboard that automatically exports to a single spreadsheet. This makes gaining insight and optimising performance easier to navigate. 

Otter’s top 10 features that help small restaurants and independent restaurants succeed in delivery 

1. Say goodbye to endless tablets with Otter’s platform and order consolidation capabilities. Aggregate your orders across all online ordering partners into one feed & optional printer. 
2. See a clear view of your performance from a single dashboard or spreadsheet. Access consolidated performance data across all of your delivery partners to drive actions that improve your sales and operations
3. Gain insight into opportunities for growth through powerful data filters. Otter's powerful filters enable you to dive into sales, orders, payout, and commission data by store location, brand, and delivery service to understand every detail of your performance in one place.
4. Access your order history and details so that you can identify discrepancies quickly and resolve customer issues quickly. 
5. Increase sales and efficiency by signing up for new delivery platforms with a few clicks. Otter makes adding new delivery services or locations simple.
6. Eliminate errors in order fulfilment with Otter’s auto-accept and print capabilities. Our order auto-accept and print features ensure you never miss an order so you can maximize your sales at all times.
7. Pause your delivery availability with a single click during a rush. Pause and unpause incoming orders across all of your online services with a single click when your team gets overwhelmed.
8. Track your couriers to streamline prep-time and order handoff.  See the courier’s info the moment they are assigned and stay on top of ETAs for a more efficient operation.
9. Centrally manage your menu across platforms in one place with our menu management feature. Import your menu, edit & remove menu items, update prices, modifiers and hours across brands, locations and platforms from a single place.
10. Grow your business through virtual brands. Optimize your excess inventory and capacity while increasing your revenue with Otter’s virtual brand expertise. 

Real-world examples of how Otter has helped small restaurants and  independent restaurants simplify and succeed in delivery

How independent restaurants like Brazlian Bowl and Floridino’s Pizza and Pasta succeed in delivery with Otter.

How independent restaurant Brazilian Bowl increases monthly sales with Otter

“We were on so many delivery platforms. It helped increase orders and revenue, but it also meant we had 10 tablets to keep up with. It was really intense – my team was spending so much time managing tablets. It was a job in and of itself.” Since partnering with Otter, Brazilian Bowl has seen a  $2,900 increase in monthly sales, in addition to a 7x revenue ROI increase, a 31% uptime availability increase, and a 98% fulfilment rate.

How small restaurant Floridino’s Pizza & Pasta increased order fulfillment rate with Otter

“It was complete chaos. A lot of restaurants refer to what we were experiencing as ‘tablet hell.’ And that’s what it was. We had five tablets dining at one time, constant sounds and notifications. We were missing orders, making errors, and duplicating orders accidentally.” In partnership with Otter, Floridino’s Pizza & Pasta has increased monthly sales by $1,400, seen a 2x net margin ROI, increased uptime availability to 88% in the first month, and fulfilled 99% of all incoming orders. ‍“With Otter, it almost feels like we’re living ‘pre-tablet life.’ I have no idea how we did delivery without you guys.”‍

If you’re a small restaurant or an independent restaurant looking to simplify your delivery business and increase sales, fill out the form below and one of our delivery experts will contact you shortly.